Training developed by State Water Heaters University, in collaboration with Ferguson Enterprises.
College of Ferguson
Suggested Training Format
Introduction & Welcome (5 Minutes)
Introductory Video (12 Minutes)
Life of the Water Heater (12 minutes)
Residential Resources Review
Trouble Shooting Review (30 Minutes):
Final Q&A (5-10 Minutes)
Introduction & Welcome (5 minutes)
This is a great time to remind groups of the services FEI Provides.
Secondarily, the local State rep could mention the plumbing expertise they bring in addition to water heaters that are aligned with FFS.
Introductory Video (12 minutes)
Life of a Water Heater (12 minutes)
Residential Resources Review
Here you will find:
- PDF: The Residential Water Heater Training Manual
- PDFs: Common troubleshooting issues
- Course: Basic Residential Water Heater Service Technician Certification
- Videos: Recent videos on Residential products
Product Selector Tool: https://www.statewaterheaters.com/product-selector//
Cross Reference Tool: https://www.statewaterheaters.com/support/product-cross-reference/
Warranty Check: https://eportal.hotwater.com/Warranty/Verify#web-app
Troubleshooting Review (30 minutes)
Final Q&A (5-10 minutes)
Final Q&A (5-10 minutes)