Training developed by State Water Heaters University, in collaboration with Ferguson Enterprises.

Introduction & Welcome (5 minutes)

This is a great time to remind groups of the services FEI Provides.
Secondarily, the local State rep could mention the plumbing expertise they bring in addition to water heaters that are aligned with FFS.

Introductory Video (12 minutes) 

Downloadable versions
To download: Right Click then choose Save link as… / Download linked file as… / Save target as…to save the file to your computer or device.
HD SD

Life of a Water Heater (12 minutes)

Downloadable versions
To download: Right Click then choose Save link as… / Download linked file as… / Save target as…to save the file to your computer or device.
HD SD

Residential Resources

Here you will find:

• PDF: The Residential Water Heater Training Manual
• PDFs: Common troubleshooting issues
• Course: Basic Residential Water Heater Service Technician Certification
• Videos: Recent videos on Residential products

Some Other Helpful Resources

Product Selector Tool: https://www.statewaterheaters.com/product-selector//
Cross Reference Tool: https://www.statewaterheaters.com/support/product-cross-reference/
Warranty Check: https://eportal.hotwater.com/Warranty/Verify#web-app

• Annual Water Heater Maintenance Checklist
• Standard Electric – No Hot Water
• Standard Electric – Not Enough Hot Water
• Mechanical Residential Gas Valve Troubleshooting
• Electronic Residential Gas Valve Troubleshooting
• High Water Pressure – Thermal Expansion – T&P Relief Valve Dripping

Final Q&A (5-10 minutes)