Residential Certification

Course Information and Materials

Our Residential Certification prepares contractors to install, troubleshoot, and repair our common residential products.

Upon completion, contractors will be better able to:

  • Understand basic tools and test instruments.
  • Implement the best practices for installing residential water heaters for trouble-free service and long life.
  • Quickly diagnose and repair the most common issues related to residential water heaters.
  • Reduce customer callbacks and complaints with more accurate diagnostics.
Annual Water Heater Maintenance
Standard Electric - No Hot Water
Standard Electric - Not Enough Hot Water
Mechanical Residential Gas - Troubleshooting
Electronic Valve Residential Gas - Troubleshooting
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Get Certified Today

This comprehensive video course includes 16 video modules that we recommend watching in order. At the end of this course, there is an online certification test. Upon passing with a 70% on the test, you will be able to download your Certificate in PDF form.

Overview: What Variables Affect A Water Heater's Life (12 minutes)

1. Tools of the Trade (20 minutes)

2. Water Conditions (10 minutes)

3. Thermal Expansion (9 minutes)

4. Proper Venting (1 hour)

5. Installation Tips (14 minutes)

6. Standard Electric Water Heaters (22 minutes)

7. Energy Saver Water Heaters (13 minutes)

8. Electric Heat Pump Water Heaters (12 minutes)

9. Standard Gas Water Heaters (30 minutes)

10. Atmospheric Direct Vent Water Heaters (21 minutes)

11. Power Vent Water Heaters (37 minutes)

12. Power Direct Vent Water Heaters (28 minutes)

13. High Efficiency Condensing Water Heaters (26 minutes)

14. Condensing and Non-Condensing Tankless Water Heaters (1 hour 16 minutes)

15. Annual Water Heater Maintenance Checklist (2 minutes)




Download Annual Water Heater Maintenance (PDF)
16. Certification Test